Privacy Policy
Kindled Flames ("we, "us" and "our") is fully committed to protecting your privacy and to ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth).
This Privacy Policy sets out how we will collect, use, protect and share the personal information we collect about you when you make a purchase from www.kindledflames.com.au and explains your privacy rights.
Kind of personal information we collect
The types of personal information we may collect include:
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name and contact details (e.g. address, email and telephone number);
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demographic information (e.g. date of birth and gender);
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stated or anticipated preferences, opinions and interests relevant to kindled flames (e.g. whether you may be interested in particular products or promotions);
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information about your membership or participation in our loyalty programs;
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financial and payment details, e.g. when orders are placed or paid for online;
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other details related to your shopping experience or dealings with us;
Where you provide us with personal information about another person you must have their consent to do so based on this Privacy Policy.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Why we collect the information
Why we collect your personal information
We collect personal information (and may use and disclose it) for a variety of reasons including to:
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deal with your complaints, returns, enquiries and requests;
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operate our business;
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provide and improve our products and services;
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personalise your experience with us;
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assist you in the completion of your application, the assessment of your eligibility for our loyalty program;
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maintain and update our records;
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comply with our legal obligations, respond to requests from law enforcement and government agencies or exercise our legal rights.
If you do not provide your personal information, we may not be able do these things, for example we may not be able to provide you with our services.
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Security
We take protecting the security of personal information seriously and are subject to strict requirements to protect personal information against misuse, interference and loss, as well as unauthorised access, modification and disclosure. These obligations apply whether we hold the information in physical or digital form.
Our credit card processing vendor uses secure socket layer (SSL) technology. We also use a number of other security measures including firewalls, user access restrictions, locked premises and files, software security updates, data backups and contractual protections where we use service providers.
Unfortunately, due to the nature of the internet, security of your personal information that you transfer to us over the internet cannot be guaranteed. To the extent available under the law, Kindled Flames shall not be responsible or liable for any loss of privacy, disclosure or information, harm, damage or loss that may result from you transmitting information to us in connection with this Website.